Privacy Policy

1. Who we are

Wellness Solutions Africa operates the wellness-solutions.africa website and related service delivery platform, providing movement coaching, corrective exercise, corporate wellness programmes, and associated booking and membership services.

For privacy-related enquiries, contact: support@wellness-solutions.africa

2. Information we collect

We collect information you provide directly when you:

• Create an account or register for services (name, email address, password)
• Request a booking (name, contact details, preferred dates, health background relevant to service delivery)
• Make a payment (name, email; payment card details are handled entirely by Paystack and are never stored on our servers)
• Subscribe to our newsletter (email address and communication preferences)
• Register for events or apply to the trainer academy (name, email, relevant experience)
• Sign in with Google (name, email address, and Google profile information as permitted by your Google account settings)

We may also collect basic technical information (browser type, referring URL, session data) for operational security and fraud prevention purposes.

3. How we use your information

We use the information we collect to:

• Deliver and confirm booked services and programmes
• Process payments and maintain transaction records
• Send booking confirmations, reminders, and service follow-up by email
• Manage your membership access and delivery entitlements
• Send newsletter and campaign communications where you have opted in
• Maintain health-related service notes where you have provided them for the purpose of service delivery
• Fulfil store orders and coordinate pickup
• Operate the trainer academy application and enrolment process
• Prevent fraud and ensure platform security

We do not sell your personal information to third parties.

4. Google Sign-In

When you choose to sign in with Google, we receive your name and email address from Google to create or link your account. We use this information only to identify you on this platform and to contact you regarding your bookings, payments, and account. We do not request access to your Google Drive, contacts, calendar, or any other Google service. You can revoke our access at any time through your Google account security settings at myaccount.google.com/permissions.

5. Data sharing

We share your data only where necessary to deliver our services:

• Paystack — payment processing (card data is handled directly by Paystack and is not accessible to us)
• Google Workspace — email delivery from our domain for booking confirmations and operational notifications
• Google Calendar — where you self-schedule through a Google Appointment Scheduling link, your data is handled by Google under their privacy policy
• Listmonk / newsletter infrastructure — email address and preferences for newsletter delivery where you have subscribed

We may share information if required by law or to protect the rights and safety of our users, staff, or the public.

6. Data retention

We retain your account and service history while your account is active and for a reasonable period thereafter to satisfy legal, tax, and operational obligations. You may request deletion of your account and associated data by contacting us at support@wellness-solutions.africa. We will action deletion requests within 30 days except where retention is required by law.

7. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure credential storage. Payment processing is handled entirely by Paystack, a PCI-DSS compliant payment processor. We do not store payment card details on our servers.

8. Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@wellness-solutions.africa. You may also unsubscribe from marketing communications at any time using the unsubscribe link in any email we send.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email to registered users or by a notice on this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, data requests, or complaints, contact us at: support@wellness-solutions.africa